Frequently Asked Questions

Attendee List

• Attendee report in CSV file is showing unreadable symbols, how to display the correct characters in the file?
• I have received the attendee's offline payment, how can I mark the payment as completed and move the attendee in the approved list?
• Will the QR code and Ticket Reference change if I update the attendee information?

Registration Form

• Can I edit the registration form message when the registrant replied "No" for the RSVP Response?
• My event is invite-only
• My event is for open registration
• I want to have different unique registration link
• My event requires ticket selling
• I want to specify the payment methods of my event

Email / SMS

• I am creating an email template but why I cannot find the merge tags button when I add texts?
• Why my RSVP guests do not receive confirmation emails after they click "Yes" in the RSVP email and submit their registration?
• I imported attendees in to approved list and turned on the auto confirmation email but no email confirmation is received.
• I want to send Email to specific group of guests
• I import attendees in different batch. Can I send email to attendees in particular importing batch?
• How to create confirmation email

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Check In APP

• How can I only print out the attendee name badge label without check in the attendee?
• Why I can't see attendees on my iPad?
• Can I purchase ticket (with or with promo code) by using Walk-in function in the Check In App?
• Why I can't find any groupings in Check In App

Hardware

• Custom Zebra Badges
• Zebra All-in-one Box
• How do I order more label rolls?
• How long will it take to print out all labels?
• Why the print out label size is bigger than the size that I set?
• How many labels can I print out for each label roll?

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Agents Only

• What browsers are supported by EventX?