Ticket Sales Transaction Summary and Report

Organiser can view and monitor ticket sales transaction in the Orders page or export the summary report by clicking Export on the top-right corner in the same page.

Information available in Order Page

Total no of transactions

• Completed Transactions: All completed transactions including online and offline payments
• Pending Transactions: Online and offline transactions pending for settlement. For online payment, the transaction will treat as a pending transaction within the 30-minute settlement period.  Unfulfilled or unsuccessful online transactions will become Expired Transactions after 30 minutes
• Partially Refunded Transactions: Refund on specific ticket(s) in an order
• Refunded Transactions: Fully refunded transactions
• Expired Transactions: Unfulfilled or unsuccessful transactions

Amount Paid: Total amount received from completed online and offline transactiions, excluding refunded amount and pending for payment amount

Ticket sales record by attendees: Transaction summary of individual attendee

Order Summary Report

Two worksheets can be found in the Orders Summary Report:

Orders: Transaction details of each order. Key information event organiser should know:

• Gross sales: Original ticket price
• Discount code: Discount code applied in the registration form
• Discount: Discounted amount  
• Refund: Amount for full refund or partially refund
• Net Sales: Net Sales Amount = Gross sales - Discount - Refunded / Partially refunded amount
• Amount Paid: Net sales amount paid by completed online and offline payment
• Transaction ID: applicable to online payments only
• Invoice number: applicable to offline payments only

Ticketsales: order details of individual attendees (without payment amount)