How to refund an order?

EventX supports the ability to refund charges made to your account, either in whole or in part. For non-RMB charge, Client can refund via the platform. For RMB charge, Client can refund by request.

The refund can be made only if the order is not yet paid out and before the end of the event date. If the original charge underwent currency conversion, the refunded amount is converted back using the same process. There are no fees to refund a charge, but the fees from the original charge are not returned.

Xtra Tips:

1. For a fixed amount for the entire offer and Buy X get X free offer payment transaction, we temporarily not support partially refund, the organiser may need to refund for the whole order.

2. Different banks have different time limits to process the refund - 60 days is the maximum amount of time we can guarantee consistent behaviour across all banks.

It's simple and easy to issue a full or partial refund to your attendees from EMS.

Step 1: Go to the Orders under Registration.

Step 2: Click the detail button to process the refund.

Step 3: Click to the Refund button

Step 4: Our platform support partially refund and the whole refund. You can select which ticket you would like to refund in order details. Then, you may choose one of the refund reason and drop down the note if needed. After that, click "Confirm to refund".

Step 5: A pop-up message will show to ensure you want to confirm to refund. By proceeding, you should read and agree to Eventx's Refund Policy, then click "Confirm". Here is the EventX Refund Policy: https://eventxtra.com/ticket-refund-policy/

 Step 6: You will see the refund ticket 's payment status shows as "Refunded".

Step 7:  Back to the Order page, it will show the updated payment status for each order.

Payment Status:

#Completed: The transaction was successful and the money is in the recipient’s account. 

#Refunded: The refund has completed and the money has been credited to the original form of payment.

#Partially Refunded: The partial refund has completed and the money has been credited to the original form of payment. 

#Pending: The order has been received by the seller, but the payment has not yet been processed.

#Expired: The transaction sat incomplete for a specific number of days without the merchant finalizing the payment.