Why I can't see attendees on my iPad?

If attendees had been already uploaded to EventX platform but none can be found in Checkin app on the iPads, most reasons are:

• Data in Checkin app has not been updated;
• Attendee records are on the Waitlist. (In this case, please see How to approve attendees in Waiting for approval?)

To sync data between the platform and Checkin app, a refresh button can help as below.

OR

Use the Reload All Event Information to sync the data.

Tips: If attendees still cannot be found in Checkin app, please try to log out and log in the app on the iPad.